Differences

This shows you the differences between two versions of the page.

--- support [2017/10/14 09:12] – created daniel
+++ contact [2021/05/16 08:56] – daniel
@@ Line 1: / Line 1: @@
-====== potfit Mailing list ======
+~~NOTOC~~
+====== Contact ======
 ----
-You can subscribe to the list easily via the [[http://sourceforge.net]] web interface.
-Your e-mail address is not visible to other list members.
-== potfit-users ==
+There are two different ways of getting in touch with the developers:
-This mailing list is for general discussion on //potfit//. Here you can post your questions, discuss with other users, request new features, submit bug reports, ...
+==== 1. Via the GitHub page ====
-Subscribers to this mailing list can review their subscription settings [[https://lists.sourceforge.net/lists/listinfo/potfit-users|here]].
+The https://github.com/potfit/potfit page provides an issue tracker which may also be used
+to submit general questions, help requests or bug reports.
-----
+==== 2. Using the potfit mailing list ====
+You can subscribe to the list via the
+[[https://sourceforge.net/projects/potfit/lists/potfit-users|web interface]].
-[[https://lists.sourceforge.net/lists/listinfo/potfit-users|Subscribe to potfit-users]]
+== potfit-users ==
-[[https://sourceforge.net/mailarchive/forum.php?forum_name=potfit-users|View archive]]
+This mailing list is for general discussion on //potfit//.
+Here you can post your questions, discuss with other users, request new features, submit bug reports, ...
+Subscribers to this mailing list can review their subscription settings
+[[https://sourceforge.net/projects/potfit/lists/potfit-users/unsubscribe|here]].
+[[https://sourceforge.net/mailarchive/forum.php?forum_name=potfit-users|View list archive]]
 ----
+===== How to request help =====
+When asking for help please provide as much information as possible. This includes:
+  * Used operating system
+  * Used potfit version
+  * Which compiler has been used with which math library
+  * Which potfit options are enabled (include the compile command if usure)
+  * Error message or detailed description of what is wrong/not working
+If possible you may also provide the used input files, which usually helps a lot.