Differences

This shows you the differences between two versions of the page.

--- support [2018/01/05 09:12] – daniel
+++ contact [2021/05/16 08:56] – daniel
@@ Line 1: / Line 1: @@
 ~~NOTOC~~
-====== Getting support ======
+====== Contact ======
 ----
-There are two different ways of getting support for //potfit//.
+There are two different ways of getting in touch with the developers:
-=====  Using the potfit mailing list =====
+==== 1. Via the GitHub page ====
+The https://github.com/potfit/potfit page provides an issue tracker which may also be used
+to submit general questions, help requests or bug reports.
+==== 2. Using the potfit mailing list ====
 You can subscribe to the list via the
 [[https://sourceforge.net/projects/potfit/lists/potfit-users|web interface]].
@@ Line 19: / Line 24: @@
 [[https://sourceforge.net/mailarchive/forum.php?forum_name=potfit-users|View list archive]]
-===== Via the GitHub page =====
+----
-The https://github.com/potfit/potfit page provides an issue tracker which may also be used
+===== How to request help =====
-to submit general questions, help requests or bug reports.
+When asking for help please provide as much information as possible. This includes:
+  * Used operating system
+  * Used potfit version
+  * Which compiler has been used with which math library
+  * Which potfit options are enabled (include the compile command if usure)
+  * Error message or detailed description of what is wrong/not working
+If possible you may also provide the used input files, which usually helps a lot.