Differences

This shows you the differences between two versions of the page.

--- support [2017/10/14 09:27] – daniel
+++ contact [2021/09/06 18:06] (current) – daniel
@@ Line 1: / Line 1: @@
 ~~NOTOC~~
-====== Getting support ======
+====== Contact ======
 ----
-There are two different ways of getting support for //potfit//.
-=====  potfit Mailing list =====
+The https://github.com/potfit/potfit page provides an issue tracker which may also be used
-You can subscribe to the list easily via the
+to submit general questions, help requests or bug reports.
-[[https://sourceforge.net/projects/potfit/lists/potfit-users|web interface]].
-== potfit-users ==
+===== How to request help =====
-This mailing list is for general discussion on //potfit//.
+When asking for help please provide as much information as possible. This includes:
-Here you can post your questions, discuss with other users, request new features, submit bug reports, ...
+  * Used operating system
+  * Used potfit version
+  * Which compiler has been used with which math library
+  * Which potfit options are enabled (include the compile command if usure)
+  * Error message or detailed description of what is wrong/not working
-Subscribers to this mailing list can review their subscription settings
+If possible you may also provide the used input files, which usually helps a lot.
-[[https://sourceforge.net/projects/potfit/lists/potfit-users/unsubscribe|here]].
-[[https://sourceforge.net/mailarchive/forum.php?forum_name=potfit-users|View list archive]]
-===== GitHub =====
-The https://github.com/potfit/potfit page provides an issue tracker which may also be used
-to submit general questions, help requests or bug reports.